I always appreciate the great service I get from Gaynor's. My last visit was only disappointing because of the time it took to have my maintenance check. Generally, it's only taken about an hour. This visit, Gaynor's had my car for four hours. On most days, the time factor wouldn't have been as annoying, but on that particular day, I had a 1pm appointment, and my car wasn't ready until noon, and I wasn't picked up until 12:30pm. When I dropped the car off at 8am, I would have appreciated being told that it was a busy day and I may not get my car back until the afternoon. That would have given me the option of leaving my car or coming back another day.