Frequently Asked Questions

Do you have rental cars?
Do you have towing?
What is your hourly rate?
My car just failed the Emissions test. How much is it going to cost?
I feel a "shimmy" from the brake pedal, do I need new brakes?
My check engine light just came on, but my vehicle is running great, what do I do?
My car is running rough, do I need a tune up?
People have told me that I have to take my care to the dealer if I need a repair or it might void my warranty. Is this true?

Q: Do yo have rental cars?
A: Yes, we work with Enterprise Rent-A-Car, 9319 NE Hwy 99 in Hazel Dell to provide you with transportation if you will need a car while we have yours in the shop.

Q: Do you have towing?
A: Yes, we work with Pacific Towing to provide emergency towing and roadside service.

Q: What is your hourly rate?
A: Our work is sold by the job. We have found that this is the fairest way to charge for automotive repairs. We will quote a price for a perticuliar repair and that is the price that you will be charged. If we charged by the hour one customer may have to pay a higher price than another as no two technicians work at the same speed. We do use an industry guide to help us calcuate the cost of a repair.

Q: My car just failed the Emissions test. How much is it going to cost?
A: Failed Emissions diagnostic is $99.00. If the problem can be corrected with adjustments, such as timing, idle mixture, or vacuum lines repaired, etc, that is included in the diagnostic charges. If additional parts and labor are required, you will be given a complete estimate before any other work is performed.

Q: I feel a "shimmy" from the brake pedal, do I need new brakes?
A: A "shimmy" or "pulsation" that can be felt when the brake pedal is applied can be caused by the brake rotors becoming warped. This does not always mean that you need new brakes, but any abnormal brake feeling or concern should be inspected ASAP.

Q: My check engine light just came on, but my vehicle is running great, what do I do?
A: Your vehicles "Check Engine" or "Service Engine" lamp is the cars way of saying that the computer has seen something wrong. There are several reasons that these lamps can come on, and a steady lamp means that a sensor or sensors are not operating within the pre-designated parameters, and the vehicle should be brought in for a complete diagnostic. However, if the lamp starts flashing, this indicates an engine missfire, which you would probably feel, and the vehicle should be brought in right away. If the engine is missing or not running properly try to get your vehicle in as soon as possible to prevent damage to the catalytic convertor or other parts.

Q: My car is running rough, do I need a tune up?
A: In todays vehicles, sometimes just having your vehicle "tuned up" will not cure a rough running engine or a driveability concern. The vast array of electronic components that control your engine today, when failed, or even starting to fail, can give you the same feeling of just needing a tune up.

Q: People have told me that I have to take my care to the dealer if I need a repair or it might void my warranty. Is this true?
A: Some vehicle owners fear they'll void their warranty if the vehicle isn't serviced by the dealer. According to the federal Mugnuson-Moss Warranty Act, you can have your vehicle serviced by any competent independent service station, shop or garage and still maintain your warrant.